Responsible gambling

We want you to enjoy your time playing while staying in control. Gambling should be a form of entertainment, and sometimes people need a little help to keep it that way. If you are worried about your play—or about someone close to you—there are practical steps you can take now to reduce risk and get support.

Below you’ll find clear, actionable tools and sensible behaviours that can help you play more mindfully. The tone here is non‑judgemental: seeking help is a positive step and the sooner you act, the more options you’ll have.

Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of tools designed to help you control how, when and how much you play. These are simple to set up and can be changed to suit your needs.

Deposit limits — Set daily, weekly or monthly maximums for money you add to your account. Lowering a limit usually takes effect immediately; increasing limits may require a cooling‑off period to protect you from impulsive decisions.
Loss limits — Cap the total amount you are prepared to lose over a set period so you don’t chase losses beyond your comfort level.
Session time reminders (reality checks) — Receive automated alerts after a chosen interval to remind you how long you’ve been playing and encourage breaks.
Time‑outs — Short temporary suspensions (for example, 24 hours to several weeks) that block play but leave your account active so you can return when you feel ready.
Self‑exclusion — A longer‑term option that blocks access and deposits for an agreed period. Self‑exclusion is appropriate when you want a firm break or are seeking structured treatment.
Wagering and bet limits — Limits on the size of bets you can place while wagering bonus funds or during regular play to reduce riskier behaviours.
Payment controls — Remove saved card details, restrict payment methods, or use third‑party blocking tools to make it more difficult to deposit impulsively.
Account‑based checks — Periodic reviews and identity verification can be used to protect vulnerable customers and prevent unauthorised activity.

How to use these tools

Find the responsible‑gambling or account settings section in your profile to activate limits and time‑outs.
Set realistic amounts and short review dates so you can adjust as needed. Start conservatively—limits can always be relaxed later following any required cooling‑off.
If you need help choosing settings, contact customer support for a calm, confidential conversation about options and next steps.
Combine tools: deposit limits plus session reminders and occasional time‑outs provide layered protection that is more effective than a single measure.

Responsible Gambling – Links to Support Organizations

If you feel your gambling is causing distress, there are supportive, confidential services available. Reaching out is a strong, practical step—help is effective and widely available.

Consider the following options when seeking help:

Telephone helplines — Many regions offer 24/7 helplines staffed by trained advisers who can listen, assess risk, and suggest next steps. Calling is private and immediate.
Online chat and email support — Instant message and email services allow you to get confidential guidance without speaking on the phone.
Face‑to‑face counselling — Professional counselors specialise in gambling harm and can help with coping strategies, relapse prevention and family support.
Financial counselling — If gambling is affecting your finances, a financial counsellor can help with budgeting, priority bills and negotiating with creditors.
Support groups — Peer groups provide understanding, practical tips, and ongoing accountability from people with lived experience.
Emergency services — If you or someone else is at immediate risk of harm, contact local emergency services without delay.

How to find support

Check national or regional problem‑gambling services available in your area. These services are tailored to local needs and often include multiple access channels (phone, chat, in‑person).
Talk to a trusted healthcare professional, such as your general practitioner, who can recommend appropriate local services and mental health support.
Ask a friend or family member to help you contact a support service if you find it difficult to reach out alone.

Practical next steps if you think you have a problem

Use account tools immediately: set deposit and bet limits, activate session reminders, or apply a time‑out or self‑exclusion.
Pause any saved payment methods and consider using third‑party blocks that prevent access to gambling sites.
Seek confidential advice from a helpline or counselor to create a short plan (safety steps, financial priorities, who to tell).
Consider involving someone you trust to help monitor your progress and keep you accountable.

Remember: asking for support is a sign of strength. Small steps—limits, short breaks, and a confidential conversation—can make a big difference. If you are worried about your play or someone you care about, please take action today.