Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. It applies to people who visit our website, create an account, or use our services.

Information We Collect

We collect information you provide directly and information we obtain automatically when you use our services. Categories of information include:

• Account and profile information: name, date of birth, residential address, email address, phone number, user name and password, and other details you provide when registering or updating your profile.
• Identity and verification documents: identity documents and proof of address submitted for verification to comply with legal and security requirements.
• Usage and interaction data: activity on the site and within your account such as pages visited, games played, preferences, and support interactions.
• Technical and device data: IP address, device identifiers, browser and operating system, connection and session data, and other information collected through cookies and similar technologies.
• Communications: records of correspondence with our support team, including emails and chat logs.

How We Use Your Information

We use your information to operate our services, comply with legal obligations, and improve your experience. Main purposes include:

• Creating and managing your account, providing access to the services, and responding to requests.
• Verifying identity and conducting checks required by law and internal risk controls.
• Providing customer support and communicating important account or service information.
• Detecting, preventing and investigating fraud, abuse, or security incidents.
• Improving, testing and personalizing our services and site functionality.
• Sending you marketing and promotional communications where you have consented, and allowing you to manage those preferences.
• Complying with legal, regulatory or contractual obligations and enforcing our terms.

Legal Bases for Processing (GDPR)

If GDPR applies to you, we rely on the following legal bases:

• Performance of a contract: to provide the service you request and manage your account.
• Legal obligation: to comply with laws and regulatory obligations.
• Legitimate interests: for security, fraud prevention, service improvement, and running our business, provided those interests do not override your rights.
• Consent: for certain communications and optional processing activities where you agree. You may withdraw consent at any time.

Sharing and Disclosure

We share your information only as necessary to provide our services and meet legal obligations:

• Service providers and processors: third parties who perform functions on our behalf such as IT, hosting, analytics, identity verification, security and support. These parties process data according to our instructions and under contractual safeguards.
• Regulators and law enforcement: where required by law or to respond to legal requests or investigations.
• Affiliates and business partners: where necessary to operate or market our services, subject to contractual protections.
• Auditors and professional advisors: for compliance, audit and legal purposes.

We require that all recipients protect your information and use it only for permitted purposes.

International Data Transfers

Your information may be processed in countries other than the country where you live, including where our service providers operate. When we transfer data across borders, we use appropriate safeguards such as contractual measures and other mechanisms required by law to protect your information.

Data Retention

We retain personal information as long as necessary to provide services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods are based on the nature of the data and applicable law. When information is no longer required, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have rights regarding your personal data. These may include:

• Accessing the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information where we are not required to retain it.
• Requesting restriction of processing in certain circumstances.
• Objecting to processing based on legitimate interests or to direct marketing.
• Requesting portability of the data you have provided in a structured format.

To exercise your rights, please contact us at [email protected]. We may require information to verify your identity before processing requests. You also have the right to lodge a complaint with a supervisory authority where applicable.

Security

We use industry-standard technical and organizational measures to protect your personal information, including encryption for data transmission, access controls, and regular security monitoring. While we work to protect your data, no system is completely secure. We encourage you to protect your account information and notify us immediately if you suspect unauthorized access.

Cookies and Tracking

We use cookies and similar technologies to operate the site, analyze usage, and support features such as account sessions and preferences. You can manage or disable cookies through your browser settings, although some parts of the service may not function properly if cookies are blocked.

Identity Verification and Account Security

To meet legal and security requirements, we may ask you to provide identity documents and other information necessary to verify your identity. We use this information to confirm account ownership, comply with legal obligations, and reduce fraud and abuse.

Automated Decision-Making

We may use automated systems to help with risk assessment, account monitoring and security checks. Where automated decisions have a legal or similarly significant effect, you have the right to request human review and to contest the decision. Contact us at [email protected] for assistance.

Marketing Communications

With your consent, we may send promotional messages. You can opt out or change your preferences at any time by following the unsubscribe instructions in communications or by contacting [email protected]. Even if you opt out of marketing, we will still send you important account and service-related messages.

Responsible Gambling and Support

We use certain information to support responsible use of our services, including monitoring activity to identify risks and offering tools such as deposit limits, time-outs and self-exclusion. If you need help or support, we encourage you to contact us so we can assist and point you to relevant resources.

Children

Our services are intended for adults only. You must be at least 18 years old to create an account. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will take steps to delete it and close the account.

Changes to This Policy

We may update this policy from time to time. When we make material changes, we will notify you through the site or by other means. We encourage you to review this page periodically for the latest information.

Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact us at:

Email: [email protected]